iso certification 9001:2015
Ecodora uses a quality management system according to ISO 9001: 2015, with the aim of consolidating the quality level achieved in the production processes and strengthening the renewal and continuous improvement already present in all the company areas.
PRODUCT QUALITY
R&D
- Use of treated euro pallets
- Accessories and components packed separately
- Instruction manuals and brochures supplied in each package
- Packaging that is highly resistant to impact for worldwide exportation
- Packaging tested against drops from different heights
- DoubleXtriple-wave cardboard boxesXwooden crates for large articles
- Easy to handle thanks to handles in the card
- Pallet protected with moisture-resistant cellophane
- All materials are 100% recyclable
- Cardboard boxes closed with strapping to improve package compactness
SUPPLIERS
- We choose to work only with Italian suppliers that are, as close as possible to our headquarters
- Our suppliers are historic company partners
- Each supplier certifies the quality of its components
- All suppliers use machinery and equipment dedicated to the production of Ecodora products
CQ (Control of quality)
- Use of only highly technological tools
- Controls monitored and managed by computerised means
- Privileged communication channel with after-sales and R&D
Production
- Assembly islands with dedicated micro-warehouses for each product family
- Modern, customised equipment to ensure continuous quality
- Trained, specialised operators for each specific product family
- The product is ready to use when it comes off the assembly line, to assist the end user
- Strict monitoring of the aesthetic and functionality of the product being assembled
- Use of specific machines, designed in-house, to increase the level of quality
test
- Testing during each phase of pre-assembly
- Final testing of all articles
- Testing of all critical assemblies
- Quality control on all articles arriving from suppliers
- The suppliers, in turn, guarantee the quality control of any suppliers and third parties
- Periodic tests in order to maintain the high quality standards
- Tests carried out after any repairs handled at the factory
- Continual updating of standards
packaging
- Use of treated euro pallets
- Accessories and components packed separately
- Instruction manuals and brochures supplied in each package
- Packaging that is highly resistant to impact for worldwide exportation
- Packaging tested against drops from different heights
- DoubleXtriple-wave cardboard boxesXwooden crates for large articles
- Easy to handle thanks to handles in the card
- Pallet protected with moisture-resistant cellophane
- All materials are 100% recyclable
- Cardboard boxes closed with strapping to improve package compactness
QUALITY OF SUPPORT SERVICES
support
- Pre/post-sales support directly from one of our operators
- One of our specialised technicians is available to provide support by phone
- Possibility to carry out technical/sales training at the company, at homeXvia Skype™
- 5-year guarantee on all articles with the exception of electric/electronic components
on-line services
- Facebook channel for those who want to discover the social side of the company, with many images, videos and curiosity about the Ecodora world
- LinkedIn channel for those who want to approach Ecodora
- ISSUU channel dedicated for downloading promotional and technical documentation
- Possibility to send product images, designs, 3D designs, etc.
- FAQ (Frequently Asked Questions) available on the site
- Free download of promotional and technical documentation from the site
- Sending of Newsletters to provide updates on the latest news
Technical and marketing services
- Specific functional tests can be requested
- The R&D office is always available to evaluateXdiscuss new projects and/or modifications
- Specialist operations carried out by our technicians at dealershipsXend users’ sites
- Support for the implementation of Tenders and trade shows, events and open-houses
- Preparation and customisation of ad-hoc promotional material
- Guided company tours
- Prompt sending of free promotional material
COMPANY
QUALITY
- Wide and valuable company park open to employees and customers
- An impressive showroom for the presentation of new articles and customer visits
- Training rooms equipped for meetings and appointments with customers
- A stimulating working environment, also thanks to a focus on culture, with permanent exhibitions of historic and natural objects and rarities
- Company canteen for employees
- Periodic cultural outings and progress meetings with staff
