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Quality

Company

iso certification 9001:2015

Ecodora uses a quality management system according to ISO 9001: 2015, with the aim of consolidating the quality level achieved in the production processes and strengthening the renewal and continuous improvement already present in all the company areas.

ISO 9001:2015

PRODUCT QUALITY

R&D

R&D

  • Use of treated euro pallets
  • Accessories and components packed separately
  • Instruction manuals and brochures supplied in each package
  • Packaging that is highly resistant to impact for worldwide exportation
  • Packaging tested against drops from different heights
  • Double or triple-wave cardboard boxes or wooden crates for large articles
  • Easy to handle thanks to handles in the card
  • Pallet protected with moisture-resistant cellophane
  • All materials are 100% recyclable
  • Cardboard boxes closed with strapping to improve package compactness
Fornitori

SUPPLIERS

  • We choose to work only with Italian suppliers that are, as close as possible to our headquarters
  • Our suppliers are historic company partners
  • Each supplier certifies the quality of its components
  • All suppliers use machinery and equipment dedicated to the production of ECODORA products
Controllo qualità

CQ (Control of quality)

  • Use of only highly technological tools
  • Controls monitored and managed by computerised means
  • Privileged communication channel with after-sales and R&D
Produzione

Production

  • Assembly islands with dedicated micro-warehouses for each product family
  • Modern, customised equipment to ensure continuous quality
  • Trained, specialised operators for each specific product family
  • The product is ready to use when it comes off the assembly line, to assist the end user
  • Strict monitoring of the aesthetic and functionality of the product being assembled
  • Use of specific machines, designed in-house, to increase the level of quality
Test

test

  • Testing during each phase of pre-assembly
  • Final testing of all articles
  • Testing of all critical assemblies
  • Quality control on all articles arriving from suppliers
  • The suppliers, in turn, guarantee the quality control of any suppliers and third parties
  • Periodic tests in order to maintain the high quality standards
  • Tests carried out after any repairs handled at the factory
  • Continual updating of standards
Packaging

packaging

  • Use of treated euro pallets
  • Accessories and components packed separately
  • Instruction manuals and brochures supplied in each package
  • Packaging that is highly resistant to impact for worldwide exportation
  • Packaging tested against drops from different heights
  • Double or triple-wave cardboard boxes or wooden crates for large articles
  • Easy to handle thanks to handles in the card
  • Pallet protected with moisture-resistant cellophane
  • All materials are 100% recyclable
  • Cardboard boxes closed with strapping to improve package compactness

QUALITY OF SUPPORT SERVICES

Assistenza

support

  • Pre/post-sales support directly from one of our operators
  • One of our specialised technicians is available to provide support by phone
  • Possibility to carry out technical/sales training at the company, at home or via Skype™
  • 5-year guarantee on all articles with the exception of electric/electronic components
Servizi online

on-line services

  • Facebook channel for those who want to discover the social side of the company, with many images, videos and curiosity about the RAASM world
  • LinkedIn channel for those who want to approach RAASM
  • ISSUU channel dedicated for downloading promotional and technical documentation
  • Possibility to send product images, designs, 3D designs, etc.
  • FAQ (Frequently Asked Questions) available on the site
  • Free download of promotional and technical documentation from the site
  • Sending of Newsletters to provide updates on the latest news
Servizi tecnici e marketing

Technical and marketing services

  • Specific functional tests can be requested
  • The R&D office is always available to evaluate or discuss new projects and/or modifications
  • Specialist operations carried out by our technicians at dealerships or end users’ sites
  • Support for the implementation of Tenders and trade shows, events and open-houses
  • Preparation and customisation of ad-hoc promotional material
  • Guided company tours
  • Prompt sending of free promotional material

COMPANY
QUALITY

  • Wide and valuable company park open to employees and customers
  • An impressive showroom for the presentation of new articles and customer visits
  • Training rooms equipped for meetings and appointments with customers
  • A stimulating working environment, also thanks to a focus on culture, with permanent exhibitions of historic and natural objects and rarities
  • Company canteen for employees
  • Periodic cultural outings and progress meetings with staff
Parco Ecodora
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